Auth0 Outage

Incident Report for bloomcredit

Resolved

All authentication requests should be able to be handled, and new access_tokens should be issuable for API calls to our API.

Posted Apr 20, 2021 - 21:20 UTC

Update

Auth0 systems are partially coming back online and we are continuing to monitor progress with the Auth0 engineering team

Posted Apr 20, 2021 - 20:52 UTC

Update

The Auth0 team is still actively investigating:
https://status.auth0.com/incidents/zvjzyc7912g5

Posted Apr 20, 2021 - 17:18 UTC

Update

Auth0 team is currently engaged resolving the issue:
https://status.auth0.com/incidents/zvjzyc7912g5?u=v0zzz6jxvbv7

Posted Apr 20, 2021 - 16:39 UTC

Update

We are continuing to investigate this issue.

Posted Apr 20, 2021 - 16:37 UTC

Investigating

Our authentication service (Auth0) is down and all partners who are requesting new access_tokens via our API will not be able to until it's resolved. We are closely tracking the situation with Auth0 and will update with any further changes.

All partners who currently have access_tokens should be able to use them for 24hrs (beginning from ~11:30AM EDT)

Posted Apr 20, 2021 - 16:36 UTC

This incident affected: Data Access API.